lg bd 370 network blu-ray disc player
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Blu-ray Disc Player w/ BD-P, Netflix HD, YouTube, CinemaNow Full HD 1080P Output via HDMI, DVD 1080p Up-conversion……..
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Technical Details
- Blu-Ray Player with NetCast for YouTube
- BD-P NetFlix HD BD live
- Full HD 1080p output via HDMI with Cinema mode at 24 or 60 frames per second USB Media Host
- Superior audio performance with 7.1 channels with Dolby Digital Plus & TrueHD & dts-HD
- Quick boot with instant tray opening
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2010-02-02
By J. Cheshire
Since buying this player, I’ve encountered an audio/video sync issue that drives me crazy. Sound is delayed by about 1/2 of a second when watching Blu-ray discs and often from Netflix content as well. (Many others report the same problem with this player.) This problem cannot be resolved using audio delay settings on the surround sound receiver because the audio is already delayed.
I called LG about this and I was told that I needed to use an HDMI 1.3 cable. I explained that I already had an HDMI 1.3 cable, but the support guy said that since my cable didn’t have “1.3″ printed on it, I needed to buy another one. I bought a new HDMI 1.3 cable and I experienced exactly the same problem, so I went back to LG. I was told that they would research the issue and would call me back within 2 days.
When I didn’t receive a call back, I called them. This time, I was told that this is a known issue and they have a brand new firmware that corrects it. Unfortunately, I was told that the new firmware can’t be downloaded and they would have to send me a disc. A few days later, I got the disc, but my player wouldn’t update the firmware using the disc. I put the disc in my computer and saw that the firmware that was on it was a very old version that was much older than the version I already had. I called LG again and I was told that the disc was damaged and they would have to send me a new one. I explained to the support guy that I can read the data on the CD, but the version was much older than what I already have. He then hung up on me!
I called LG back and the new support person told me that I needed to downgrade my firmware with the old version on the disc in order to correct the problem with audio/video sync. I told her that I wasn’t opposed to doing that, but I had no idea how to get the player to install that new firmware. At that point, she told me that because the player wouldn’t correctly apply firmware updates, I’d need to send it in for service. I explained to her that the unit updated firmware fine and that it was an audio/video sync problem that I was reporting. She said that this would also require service.
Before I ever called LG in the first place, I emailed them and asked them what I could do about the audio/video sync problem. Two weeks later I got a response from that mail that said “You can certainly connect the player to an old-style CRT TV, but we recommend an LCD or a plasma.” What? That response has nothing to do with my problem.
Bottom line: There is apparently a problem with this player that many people experience, and LG handles this by lying to customers and jerking them around. From where I stand, once a company outright lies to me to cover up their own problem, they’ve lost my business forever. I will never buy another LG product, and I discourage everyone I know from doing business with them.
2010-02-02
By Emanuel Lerner
works as advertised. I bought it for the ability to download from my netflix instant queue and it works well. I am able to work out watching a show downstairs on the computer and come upstairs and continue watching where I left off upstairs on the tv through this blu ray player.
2010-02-01
By Kaye V. Barrentine (Dublin, Georgia)
My LG BD 370 Network Blu-ray player is the best electronic equipment that I have purchased in a while. The installation was fast, the loading of the discs is awesome…noLG BD 370 Network Blu-ray Disc Player spending time waiting on the movie to load and just love the easy access to Netflix and YouTube viewing! I would recommend this product again and again. Have not experienced any trouble with the blu-ray player and the networking with Netflix is awesome.
2010-02-01
By Christopher P. Webb
This Blue Ray player is mediocre, and the LG Service is terrible. If you just want to put in a disc and play the movie it will work. If you want to see any of the extended features on the disc, good luck. When trying to access any additional Menu items with this player it is hit and miss, mostly miss. I have tried multiple movies, even the ones that were included with the package when I bought this, and have the same problems no matter what I try. Sometimes the main screen will still show and you may see one or two of the sub menu items in the background when trying to switch menus, other times it will just hang and you will have to reboot the player. I have tried to contact LG support, but they didn’t answer my email for three weeks, then they told me to unplug the thing and wait 30 seconds like I wouldn’t have already tried that during the extended wait. I have submitted a request for an RA to send it in for repair, they sent me an email stating what items needed to be included when I returned it and stated that someone would contact me to give further details. It’s been a week so far and no contact. This was my first LG purchase and will be my last, I will stick with Sony. The Sony player I gave away when I bought this one worked flawlessly.
2010-02-01
By Neelima Narra (Ashburn VA)
Just bought this dvd player and the setup is very simple and straight forward. Haven’t tried Netflix streaming yet…but planning to.
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